1. Shipping & Delivery Options

We offer two primary methods for receiving your master copy luxury items:

Option A: In-Person Pickup (Recommended)

All items can be collected in person during your scheduled private appointment at our Karama, Dubai location. This allows you to:

• Thoroughly inspect the item (weight, finish, movement, stitching) before payment
• Avoid any shipping risks or delays
• Ask questions directly and receive immediate assistance

Option B: UAE Delivery (Limited Availability)

For returning clients or by special arrangement, we offer courier delivery within the United Arab Emirates. This service is subject to the following conditions:

• Eligibility: Available only for clients who have previously purchased from us or by prior agreement.
• Shipping fees: Calculated based on location and item size (see indicative table below).
• Dispatch time: Within 24–48 hours of payment confirmation.
• Delivery time: Typically 1–3 business days within UAE, depending on courier.

2. Shipping Process & Responsibility

2.1 Packing: All items are securely packed in discreet packaging without any branding indicating the contents.

2.2 Tracking: Where available, a tracking number will be provided via WhatsApp or email once the item is dispatched.

2.3 Risk Transfer: Once the item is handed to the courier, all responsibility for delivery, delays, or damage transfers to the courier service. We are not liable for issues after dispatch, but we will assist in communicating with the courier on your behalf.

2.4 Failed Delivery: If a package is returned to us due to incorrect address or failed delivery attempts, re-shipping will be at your expense.

3. Returns, Refunds & Exchanges

Due to the nature of our products (master copies/replicas), we maintain a strict but fair policy:

3.1 No Refunds for Change of Mind

We do not offer refunds or exchanges simply because you changed your mind, found a better price elsewhere, or decided the item doesn't suit you. All sales are final once you accept and pay for an item during pickup, or once an item is dispatched via courier.

3.2 Defect Policy (48 Hours)

We stand behind the quality of our items. If you discover a manufacturing defect within 48 hours of receiving your item (pickup or delivery), please contact us immediately with photos or a short video.

What is NOT covered:

• Normal wear and tear
• Damage caused by misuse, water (unless stated), or accidents
• Minor variations in color, leather grain, or weight (these are inherent to replicas)
• Issues reported after 48 hours

3.3 Resolution Options

If a valid defect is confirmed, at our sole discretion we may offer:

• Repair – We can arrange for repair at no cost to you (you may need to bring the item to our Karama location).
• Exchange – For the same model if available, or credit toward another item.
• Partial refund – In rare cases where repair/exchange isn't feasible.

We do not offer full refunds for defects unless the item is completely unusable and no other solution is possible.

4. Importance of In-Person Inspection

We strongly encourage all clients, especially first-time buyers, to visit us for a private appointment in Karama. This allows you to:

• See the exact item you will purchase
• Check weight, materials, and functionality
• Avoid any shipping delays or miscommunication
• Establish a direct relationship with us for future needs

5. How to Report a Problem

If you believe you have a valid defect claim within 48 hours of receiving your item:

1. Contact us immediately via WhatsApp (+971 55 336 5590) or email ([email protected]).
2. Provide your name, order details, and clear photos/video showing the defect.
3. We will respond within 24 hours to discuss the next steps.

Do not dispose of or attempt to repair the item yourself before contacting us, as this may void any consideration.