1. Introduction

Master Copy Bags UAE ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Contact us via WhatsApp, email, or phone
• Schedule or attend a private appointment at our Karama location
• Purchase master copy watches or handbags from us
• Communicate with us through any channel

Please read this policy carefully. By engaging with our services, you acknowledge the practices described herein.

2. Information We Collect

We collect only the information necessary to provide our services and communicate effectively. This may include:

3. How We Use Your Information

We use your personal information solely for legitimate business purposes:

• Communication: To respond to inquiries, confirm appointments, and provide product information.
• Service Delivery: To facilitate purchases, arrange viewings, and coordinate pickup or delivery.
• Record Keeping: To maintain a history of your preferences and past purchases for better service.
• Improvement: To understand client needs and improve our offerings.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Sharing & Disclosure

We share your information only in limited circumstances:

• With your consent: When you explicitly agree to sharing (e.g., connecting you with a trusted repair service).
• Service providers: Occasionally, we may use third-party couriers for delivery. We share only your name, phone number, and address necessary for shipping.
• Legal requirements: If required by UAE law or regulatory authorities (rare and under duress).

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• All digital communications (WhatsApp, email) are encrypted in transit.
• Client records are stored on password-protected devices with limited access.
• Physical records (if any) are kept in a secure location.
• We regularly review our data collection and storage practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Active clients: Information retained to facilitate ongoing or future purchases.
• Past clients: Basic contact and purchase history kept for reference (e.g., if you return after a long period).
• Inquiries: If you contact us but do not purchase, we may delete your information after 6 months unless you request earlier deletion.

You may request deletion of your data at any time (subject to legal obligations).

7. Your Privacy Rights

You have the following rights regarding your personal information:

To exercise any of these rights, please contact us via WhatsApp or email. We will respond within a reasonable timeframe.

8. Confidentiality & Discretion

We understand that discretion is a top concern for our clients. In addition to our data protection practices:

• Our Karama location is private and disclosed only to confirmed appointments.
• We do not photograph clients or share identifying images.
• WhatsApp conversations are treated as confidential and not shared.
• We do not use client names or details in any marketing or social media.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when it was last revised. Your continued engagement after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights:

• WhatsApp (preferred): +971 55 336 5590
• Email: [email protected]
• In person: During your private appointment in Karama (by appointment only)